Informativa sui rimborsi

Return Policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached and in its original packaging. A receipt or proof of purchase is required.

How to start a return Contact us at info@lookoveroptical.com before sending anything back. Returns sent without prior authorization will not be accepted. Once your return is approved, we will provide instructions on how and where to ship your item.

Please note: return shipping costs are at the customer's expense for international orders (outside Italy).

Damages and issues Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-returnable items We do not accept returns on sale items or gift cards.

Exchanges To exchange an item, return it and place a new order separately once the return is accepted.

European Union — 14-day cooling-off period If your order is shipped within the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unworn, unused, with tags and in its original packaging.

Refunds Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval and you haven't received your refund, contact us at info@lookoveroptical.com.